AllModern Reviews

Bought a sectional, couple days later the price went down. I didn't even receive the item and Called customer service to adjust the price for me. They said they had changed the policy and they do not do that anymore. I was so happy in the past with them, now, every time I see something that I want to get, makes me not want to deal with them anymore.
Go other places, they will definitely adjust the price for you, even after a month you received the item.

The customer service reps are rude. They cancel and reschedule deliveries last minute without any consideration to the customers inconvinience and aren't appologetic about it. Regarding quality of goods I can speak to it since I haven't recieved the deliveries yet. But just on these interactions, I wouldnt be purchasing anything from AllModern ever

Bad seller. They overcharged me for items I ordered. I called them several times and they refused to acknowledge their accounting error and tried to blame me. They are bunch scammers. I will never buy from them again.

Your service Representative Marsha was very pleasant and easy to work with. She was the only redeemable part of working with your company. I am overall very dissatisfied with my purchase from AllModern. You listed the item as in stock with 2 week delivery. Ultimately, when the delivery was pushed out to 6 MONTHS from the purchase date (with no real commitment to even deliver then) I was forced to cancel the order. If you did not charge the customer until the order actually shipped it would be somewhat better but this is a crazy way to do business. I can honestly say I will never purchase from AllModern, Josh & Main, Wayfair or Birch Lane again. You can not treat your customers this way and expect to stay in business.

For me it wasn't really the merchandise,but it was to small for what I needed. I reached out to all modern and they said yes it was okay to return and I did so they gave me a choice of store credit a full price or a discounted refund to my credit card. I thought I had agreed to a full store credit but instead they gave me a discounted refund as a gift card what you need a code to use they never said that after reaching out to them several times problem was never rectified. So they got their product back I never even open the box plus I got my money so I guess it's too bad so sad for the consumer. So now I have to reach out to my credit card company and file a dispute file which is a pain in your butt. So in the end I don't think allmodern is trustworthy\ Wayfair.

Simply needed to the know the finish on a vanity handle and the rep said he could not tell. That is extremely unprofessional. Wish I had known they do not take details seriously before buying

This is how AllModern hooks you. The nightstand I wanted was out of stock for 3-4 months. Once it became available, I placed an order for 2. Before I received delivery of them, AllModern posted a new 48 hour sale, but they refused to offer a credit for the price difference if $170 for both nightstands.

The lady offered me an option to refuse the delivery, I agreed to pay a $35 return shipping fee, and they will credit the balance back to my credit card. I could repurchase them at the discounted price, but it would be less the return shipping fee. I've decided to give my money to a company who has better customer service, especially when they offer a special price discount before I've taken delivery. That'll be the last order I ever place with them!

Item was purchased under one 'name', yet when I received the box, I realized it was the same brand sold at Walmart for over $100 less (over 25% less) and sister site Wayfair for about $80 less. Product also went on sale 4 days after receipt and they refuse to price match or accept return. Haven't decent opened it yet but so disappointed. I thought everyone price matched these days. I reached out twice and all I for was a 'sorry you're disappointed'.

This place is awful. I ordered a small runner and they shipped me a heavy 10X8 area rug dumped on my front patio. Now I have to wait till next week for Fedex to come back and I've got to repackage this montrosity and have no place to store it and trying to sell my condo. A huge inconvenience. I'm just going to find something locally.

We ordered a piece on sunday night and monday morning at 9am we asked to cancel the order after seeing the many bad reviews across this site and others like it; however, All Modern said the order was already being shipped but we could return it after the order was processed. The next day we called for the third time and spoke to an american woman who was rude and unapologetic. She spoke in a sarcastic condescending manner and was nothing short of a smart aleck. We will never do business with All Modern again, there is NO cancellation and you will be charged for returns.

I purchased a desk about two months ago and it was still "preparing for shipping". They took the money from my account without even sending the order. Talked to customer service twice with no help at all. They did refund me a day or so after cancelling the order. Don't bother ordering from here, you'll never get your package.

I moved and entered my new address for my item that I ordered. It appeared to be accepted until I hit enter to complete the transaction and my new address was deleted and the old address entered by the system! This was the same problem that I had some time ago - again, trying to complete an order. Terrible website. No ability to connect with a website professional at Allmodern to get the order cancelled.